Aura AI Support Engine

Project Overview

An intelligent support automation suite with customized RAG capabilities, deep documentation parsing, and fluid live-chat interfaces.

The Challenge

The client’s support desk was overwhelmed by repetitive questions, causing response times to lag beyond 18 hours and leading to high customer churn.

Our Engineering Solution

We designed a multi-model AI agent trained on the client's internal knowledge base, integrated with a gorgeous, micro-animated drawer widget. If the AI confidence dips below 80%, the system seamlessly routes the conversation to a human support agent.